If you are having payment issues via the Apple App Store or the Google Play Store, please use the links below to reach out directly to their support teams for assistance.
Google Play: https://support.google.com/googleplay
If you’re trying to purchase a subscription from our website, please contact us at firstname.lastname@example.org
You can also run a few checks yourself:
Make sure your billing information is up to date
Check your card details are correct and funds are available
Try an alternative method of payment