If you are having payment issues via the Apple App Store or the Google Play Store, please use the links below to reach out directly to their support teams for assistance.

Apple: https://support.apple.com/contact

Google Play: https://support.google.com/googleplay

If you’re trying to purchase a subscription from our website, please contact us at support@uptime.app

You can also run a few checks yourself:

  1. Make sure your billing information is up to date

  2. Check your card details are correct and funds are available

  3. Try an alternative method of payment

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