All Uptime purchases are currently made via the Apple App Store or the Google Play Store. If you experience issues during payment please reach out to them directly for more information.

Apple: https://support.apple.com/contact

Google Play: https://support.google.com/googleplay

You can also run a few checks yourself:

  1. Make sure your billing information is up to date

  2. Check your card details are correct and funds are available

  3. Try an alternative method of payment

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